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PriceInteractive
Named Finalist in The First Annual Users Choice Awards
by Customer Support Management Magazine and Real Market
Research
RESTON, Va, October 19, 1999 - PriceInteractive
has been named a finalist in the First Annual Users
Choice Awards, sponsored by Customer Support Management
magazine and Real Market Research. The company's interactive
voice response service was entered in the category
of Call Center Communications/CTI.
The Users Choice Awards is the only awards program
in which customer relationship management (CRM) products
are judged by the end-user. There were more than 238
product entries in a total of 21 categories including:
Call Center Communications/CTI, Customer Satisfaction
Measurement, and Field Service/Remote Communications.
All finalists will receive either a "Gold Best-in-Class"
or "Best-in-Class" Award. The awards ceremony
will be held during ZD Event's Customer Relationship
Management Conference and Expo at the Moscone Center
in San Francisco on Wednesday, October 27.
Awards will be presented by Katherine Grayson, editorial
director of Customer Support Management and Gary Lemke,
president of Real Market Research. Regarding the new
awards program, Ms. Grayson stated, "Nothing
speaks so directly about the quality of and effectiveness
of a product as does end-user acclaim."
Customer Support Management, "The magazine for
optimizing the customer relationship", is the
only enterprise-level solutions publication written
exclusively for executives and line managers responsible
for customer support and service.
Real Market Research provides fact-based market research
for customer relationship management organizations
and publishes "RealMarket Today!" - the
industry's first and only daily publication highlighting
CRM news and events.
Program partners for the event are: Call Center Network
Group, Customer Support Consortium, Help Desk Institute,
Help Desk 2000, and Help Desk Professionals Association.
About PriceInteractive
Founded in 1997, PriceInteractive is the leading
provider of complex, high capacity interactive voice
and Web applications. PriceInteractive is a recognized
leader in integrating both interactive voice and Web
technologies to enhance customers relationships with
target audiences. As one of the largest and most experienced
IVR service providers in the United States, PriceInteractive
offers its solutions to industry leaders such as AT&T
(NYSE:T), Home Shopping Network, Kelly Services (Nasdaq:KELYA),
Western Union, MCI (Nasdaq:WCOM), Mobil (NYSE:MOB),
Sallie Mae and Sprint (NYSE:FON). PriceInteractive
is headquartered in Reston, VA. For additional information,
visit www.priceinteractive.com
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